This is the short version of things you may want to know before ordering your pair(s) of OAT Shoes. For the complete lowdown be sure to read our terms and conditions here.
At the end of your order, you can indicate how you want to pay for your items – through iDEAL (NL bankaccounts) or Paypal (including creditcards: Visa, Mastercard & American Express).
Please note all prices are in Euro’s, so be sure to check your local bank/creditcard company’s currency changes/exchange rates – these can differ quite a lot.
Right now delivery is limited to countries within Europe (see the list below). We hope to be able to branch out soon, but introducing non-native seeds into countries is a tough nut to crack. We’re working on it though! Hopefully by 2012 we will be able to place our footprint further around the globe.
Once you’ve ordered and paid, depending on the country you live in, your OAT Shoes will arrive within 1 to 4 workdays. Check the indicative delivery time for your country below.
Within the Netherlands we work with TNT for delivery, outside of the Netherlands DHL will bring your new kicks to your doorstep. In case you are not there when delivered, they will leave a note indicating how arrangements can be made for new delivery.
Exchange & Returns
You can return your OAT Shoes within 7 days of delivery with a money-back guarantee if -and only if- the shoes are unmarked, unused and the contents of the box are returned complete and unharmed. We cannot accept any shoes that have worn or marked soles or uppers.
In case of any alleged incompleteness or defect, send us an email at service@OATshoes.com within this period of 7 working days. Take care: after these 7 days we won’t accept claims for deficiency or incompleteness.
Returned items must be identified by enclosing a printed and completed return form: available here, or request one by sending an email to service@OATshoes.com. Please note, without this form, we cannot handle a return/exchange request.
Also, be aware that the return shipment is at the responsibility and expense of the customer -yeah that’s you-, so make sure to obtain a ‘proof of shipment’, tracking details and optional insurance from your local post office/shipping agency.
So in short, here’s what you do:
- Check all items are unharmed/unmarked
- Check contents of the box (Sneakers incl seed sheets in tongue, canvas bag, infolabel with sunflower seeds)
- Print and fill out return form and include with your shipment
- Send the package through your local post office/shipping agency back to:
1012 LM Amsterdam
Upon receipt we will check your shipment and the contents. If returned complete and unharmed, we will either send you the new shoe size you requested, or reimburse you for your order.
Sending shoes across Europe is expensive, so to help you along we’re giving you a 3 Euro discount on shipping (every bit helps right?). OAT Shoes are available in European Union member states. The delivery-times below are valid if you order before 3pm. Add a day if you order after 3pm.
People outside these countries can only purchase OAT Shoes if the delivery address is within the countries or territories listed above.
Size/model exchanges are subject to stock availability. Please clarify any doubts about sizing before ordering by referring to the size guide that you’ll find here.
So, we think we’ve been quite clear in trying to explain the process, but that’s probably because we know the process… So if you disagree and have any questions, remarks or need help with your order, please contact us at: email@example.com