OAT Shoes Terms & Conditions
Download the Terms & Conditions here.
General
The following conditions regulate the sale of items presented in this website by
OAT Shoes B.V.
Damrak 70
1012 LM Amsterdam
The Netherlands,
The company will be referred to in these conditions as ‘OAT Shoes’. The use of this site and/or the placement of an order will imply your agreement with these general conditions. If you have any questions, please contact us at info@OATshoes.com.
Company Information
OAT Shoes is registered in the Trade Register of the Chamber of Commerce Amsterdam under number: 34367529
VAT number: NL821584996B01
Bank: Rabobank
Bank account number: 1058 70 579
BIC: RABONL2U – IBAN: NL07RABO0105870579
Account name: OAT Shoes Amsterdam
By placing an order you accept:
- that these terms and conditions apply
- that you are an authorised user of the credit or debit card used to make your purchase
- that there are sufficient funds to cover the cost of the ordered goods.
- These terms and conditions are governed by the laws of the Netherlands and all claims and disputes between OAT Shoes and the purchaser will exclusively be brought before and settled by the competent court in Amsterdam, the Netherlands. OAT Shoes reserves the right to bring a claim before any other court.
- OAT Shoes reserves the right to alter these terms and conditions without notice from time to time.
Intellectual Property
The OAT logo, all illustrations, designs, icons, graphical material, pictures, images and any other elements of this web are the exclusive property of OAT Shoes. Reproduction, publishing, transfer, changing or distribution by any means of the elements of this website and shop (software included) is explicitly forbidden.
Privacy
OAT Shoes respects your privacy. Therefore the information you provide us through the website will only be used to process your order and to inform you on OAT Shoes and its designs. OAT Shoes holds the right to save and process all customer information necessary for the purposes of performing the placed order. Your personal data will not be made available to any third parties unless, on the ground of a legal provision or an enforceable judgement, OAT Shoes is obliged to provide such information to third parties as determined by law or the judgement. You have the right to access and/or correct your personal data at anytime.
Product Information
The items offered on this web site are products of the OAT Shoes collection. OAT Shoes has made an effort to show the colour of garments as closest to reality as possible. However, the colours that appear on-screen can vary in accordance with the quality of your computer monitor. OAT Shoes cannot guarantee that the colours you see on your monitor are exactly like the real colours. OAT Shoes reserves the right of errors caused by type faults or unintentional errors in the product information or on our web pages.
OAT Shoes reserves the right to change its stock available on the site and the right to take out items from the product range before a purchase has been registered.
Prices
All prices are VAT inclusive. OAT Shoes is not responsible for currency changes/ exchange rates your local bank/credit card company might use when exchanging Euro into your local currency. The price on screen on each article does not include freight charge. Before you make a purchase, the freight costs will be clearly indicated.
OAT Shoes reserves the right to amend prices on the site at any time. The price at the time of making an order is valid throughout that buying process.
Payment
Orders will only be shipped after OAT Shoes has received complete payment for the product purchased. Payment will only be accepted by using Paypal or Ideal following the payment instructions as outlined on the site. After receiving the full payment, OAT Shoes will send a confirmation e-mail to the e-mail address you have provided on your order form.
All credit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment to OAT Shoes, delivery of the items will be postponed. OAT Shoes is not liable for any delay or non-delivery caused by unauthorised payments.
Delivery
The products offered are available in European Union member states (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France (Continental), Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and United Kingdom), as well as in Andorra, Monaco, Norway, Switzerland and Liechtenstein.
Individuals resident outside these countries can only benefit from this on-line purchase service if the delivery address is within the countries or territories listed above.
Ordered items will be dispatched by our logistical partner(s) (TNT and DHL), within 5 working days of order receipt, directly to the address you have stated as your delivery address and delivered within an approximate period of 1 to 4 working days – depending on when your order is processed, and depending on what country you are ordering from. The delivery periods as stated on the website are indicative only. OAT Shoes is not responsible for any delay in delivery due to postal delays, strikes or forces otherwise beyond our control.
If you are not available at the address you have stated on your order form when our logistical partner delivers, they will leave a note indicating options to arrange new delivery time, or indicate the address of the nearest neighbour/post office the parcel has been delivered to. Please note, if the attempts by our logistical partner to deliver to the stated address is unsuccessful, the package will be shipped back to OAT Shoes. OAT Shoes is not liable to refund the freight cost and any extra costs made in the return process.
Important: International orders are subject to the custom fees charged by the destination’s government. OAT Shoes has no control or responsibility over any charges that may be applied by the destination country, like customs and import duties or sales tax.
Defects
You are required to fully inspect the delivered items within 7 working days after delivery. In case of any alleged incompleteness or defect you must give written notice to OAT Shoes by sending an e-mail to service@OATshoes.com within this period of 7 working days, after which no claims for deficiency or incompleteness will be accepted.
OAT Shoes cannot be held responsible for defects or damage caused by third parties, including logistical partners. Issues concerning third parties will be handled on a case by case basis.
Returns and Exchanges
A product may be exchanged or reimbursed if it is sent back without any damage, without having been worn, in its original packaging and garment tags still attached, within seven working days upon delivery. We review each return individually, and will not refund for items if the hangtag is missing, if the item has clearly been worn or damaged. OAT Shoes does not accept returns on items that were not purchased through the website.
Returned items must be identified by enclosing a printed and completed return form, which is available on the website, or can be requested by sending an email to service@OATshoes.com. The return form needs to be fully completed and included with the return shipment, stating the invoice/order number and the reason for return. Returns or exchanges made without a return form will not be processed.
In case the returned items are not in the perfect condition they were sent, the items will be sent back to you and the agreement between you and OAT Shoes will not have been terminated.
The return is at the responsibility and expense of the customer, unless we have delivered incorrect/deficit items. We recommend that you send the goods using a delivery service that insures you for the value of the goods. Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference. Your refund will be credited within 30 days, in the same manner and to the same account used to make the original purchase.
After the afore mentioned period of 7 days, the products will be considered as in compliance with your order thus as accepted by you.
Size/model exchanges are subject to stock availability. Please clarify any doubts about sizing before ordering by referring to the size guide on our website.
Product responsibility
In many regions planting or burying items in the public domain is prohibited and/or considered littering. When burying the sneakers outside of your private property, please ensure you are aware of all local rules and regulations. OAT shoes is not responsible for any (financial) penalties or legal issues, that arise from not adhering to local regulations.